Returns & Refunds Policy

Eligibility:

If you face the following problems within 48 hours of delivery, you can request for a replacement or return:

• Different product or size
• Defected, damaged or counterfeit product
• You haven’t used or unpacked the product


 

Steps to return a product:

1. 1. Inform us through Chat or phone number: 01711340881

1. 2. Include all received products, free gifts and all other elements.

1. 3. You may send it to us or ask for a pickup time.

We don’t allow return for the following issues:

• If you use any product
• Any damage or harm of the products due to misuse.
• If you unable to provide all of the received elements.


 

Am I eligible for refund?

We can refund you for the following issues:

• If you pay the bill in advance but the product is out of stock or unsent.
• If the product different, damaged, defected or counterfeit.
• If the product is unused or intact.


 

Expected time to refund:

For delivered parcels:

• Generally, we require 10-15 business days after shipping back the products to us.
• For non-delivered parcels:


• We take 2-3 business days to refund the payment if you face above issues.